Warranty Policy
1. Scope of Warranty
The warranty covers defects arising solely from faulty materials or workmanship under normal and intended use. Coverage is limited to repair or replacement of defective parts. Warranty coverage is subject to product usage and inspection results. The warranty period begins from the date of purchase stated on the original invoice and does not restart after repair or replacement.
2. Standard Warranty Coverage
| Product Category | Warranty Period | Coverage | Region |
|---|---|---|---|
| Cardio & Strength Equipment | 1 Year | Manufacturing defects only | All Regions |
| Exercise Bikes (Frame Only) | 1 Year | Structural defects only | All Regions |
| Weight Benches | No Warranty | Not applicable | All Regions |
| Weights & Bars | No Warranty | Not applicable | All Regions |
| Fitness Accessories | No Warranty | Not applicable | All Regions |
Warranty applies only if the defect is confirmed as a factory defect after technical inspection.
3. Warranty Exclusions
This warranty does not cover damage resulting from misuse, incorrect installation, lack of maintenance, unauthorized repairs, or failure to follow user instructions. Normal wear and tear, cosmetic damage, electrical faults caused by external factors, and damage caused by accidents or improper handling are not covered under warranty. Warranty coverage may not apply to products damaged by improper use or unauthorized modifications.
4. Inspection, Repair & Replacement
All warranty claims are subject to technical evaluation. If a manufacturing defect is confirmed, the Company or authorized service provider may repair or replace the defective component based on inspection results. Replacement parts may be new or equivalent. If the issue is found to be outside warranty scope, paid repair options may be offered to the customer.
5. Service Timelines & Logistics
Where applicable, warranty pickup and delivery services are provided within serviceable areas only. Estimated timelines include collection, inspection, repair, and return delivery. Delays may occur due to part availability, logistics, or technical complexity. Customers are responsible for ensuring products are properly packed and accessible for service.
6. Remote Area Warranty Services
Warranty coverage remains valid for customers in remote locations; however, additional transportation or accommodation charges for technicians may apply. Labour charges for approved warranty repairs remain free. Any applicable costs will be communicated and approved by the customer before service is scheduled.
7. Third-Party Brand Warranty
Products supplied under third-party brands are covered by the respective manufacturer’s warranty. Warranty terms, duration, and claim procedures are governed by the manufacturer. The Company may assist administratively but third-party warranty approvals and service timelines may vary depending on the manufacturer.
8. Customer Responsibilities
Customers must retain the original purchase invoice, report defects promptly, and provide accurate information during warranty claims. Products must be inspected upon delivery, and any missing or damaged items must be reported within 48 hours. Delayed reporting may affect warranty claim processing and inspection availability.
9. Warranty Limitations & Support
Warranty coverage is limited to eligible repairs or replacement of defective parts after inspection. Warranty service availability may vary depending on product condition, location, and manufacturer support.
10. How to Claim Warranty
Customers can raise a warranty request by contacting us at cs@1rm.ae or +971 56 566 4886 with order details, product images, and a description of the issue. Our team will review and schedule inspection if required.
Email: cs@1rm.ae
Phone: +971 56 566 4886
Website: https://1rm.ae