Return Policy
Product Inspection Upon Delivery
Customers are required to inspect products upon delivery. Any visible damage, shortages, or discrepancies must be reported within 2 days of receipt. Claims submitted after this period may not be accepted.
Return Eligibility
Products may be returned within 7 days of delivery if they are:
- Damaged or defective upon arrival.
- Incorrectly supplied by 1 Rep Max Fitness.
- Substantially different from the product ordered.
Returned products must be unused, in their original packaging, and accompanied by proof of purchase.
Return Requests
To initiate a return, please contact us at:
Email: cs@1rm.ae
Phone: +971 56 566 4886
Please provide:
- Order number
- Product images
- Description of the issue
Our team will review your request and may arrange an inspection before approving the return.
Return Address
1 REP MAX Fitness
Al Bsal 8 St, Industrial Area, Al Ajayyiz, Abu Dhabi, United Arab Emirates
Returns should not be sent without prior approval from our customer service team.
Return Shipping
If the return is due to a defective, damaged, or incorrectly supplied product, return shipping costs will be borne by 1 REP MAX Fitness.
For approved returns due to other reasons, the customer may be responsible for return shipping costs unless otherwise agreed in writing.
Refunds
Once the returned item has been received and inspected, customers will be notified of the approval or rejection of their refund request.
Approved refunds will be processed to the original payment method within 7–14 business days, depending on the customer's bank or payment provider.
Shipping charges, installation fees, and other service-related charges are generally non-refundable unless the return is due to our error or a defective product.
Contact Information
1 REP MAX Fitness
Al Bsal 8 St, Industrial Area, Al Ajayyiz, Abu Dhabi, United Arab Emirates
Phone: +971 56 566 4886
Company Registration Number: CN-6313026