This Warranty Policy applies to all products purchased from www.1rm.ae, operated by 1RM Sports Equipment Trading and Consultancy SP LLC. It is issued in accordance with applicable laws of the United Arab Emirates and relevant GCC consumer protection principles.
This warranty is limited in nature and applies exclusively to manufacturing defects, subject to inspection and approval by an authorized technical team.
1. Scope of Warranty
The warranty covers defects arising solely from faulty materials or workmanship under normal and intended use. Coverage is limited to repair or replacement of defective parts and does not constitute a guarantee of performance or product lifespan. The warranty period begins from the date of purchase stated on the original invoice and does not restart after repair or replacement.
2. Standard Warranty Coverage
Cardio & Strength Equipment
Warranty Period: 1 Year
Coverage: Manufacturing defects only
Region: All Regions
Exercise Bikes (Frame Only)
Warranty Period: 1 Year
Coverage: Structural defects only
Region: All Regions
Weight Benches
Warranty: Not Applicable
Weights & Bars
Warranty: Not Applicable
Fitness Accessories
Warranty: Not Applicable
Warranty applies only if the defect is confirmed as a factory defect after technical inspection.
3. Warranty Exclusions
This warranty does not cover damage resulting from misuse, incorrect installation, lack of maintenance, unauthorized repairs, or failure to follow user instructions. Normal wear and tear, cosmetic damage, electrical faults caused by external factors, and damage caused by accidents or negligence are expressly excluded. Any damage caused by users or third parties voids the warranty.
4. Inspection, Repair & Replacement
All warranty claims are subject to technical evaluation. If a manufacturing defect is confirmed, the Company or authorized service provider may repair or replace the defective component at its discretion. Replacement parts may be new or equivalent. If the issue is found to be outside warranty scope, paid repair options may be offered to the customer.
5. Service Timelines & Logistics
Where applicable, warranty pickup and delivery services are provided within serviceable areas only. Estimated timelines include collection, inspection, repair, and return delivery. Delays may occur due to part availability, logistics, or technical complexity. Customers are responsible for ensuring products are properly packed and accessible for service.
6. Remote Area Warranty Services
Warranty coverage remains valid for customers in remote locations; however, additional transportation or accommodation charges for technicians may apply. Labour charges for approved warranty repairs remain free. Any applicable costs will be communicated and approved by the customer before service is scheduled.
7. Third-Party Brand Warranty
Products supplied under third-party brands are covered by the respective manufacturer’s warranty. Warranty terms, duration, and claim procedures are governed by the manufacturer. The Company may assist administratively but bears no responsibility for execution or outcomes of third-party warranty services
8. Customer Responsibilities
Customers must retain the original purchase invoice, report defects promptly, and provide accurate information during warranty claims. Products must be inspected upon delivery, and any missing or damaged items must be reported within 48 hours. Failure to comply with these requirements may result in rejection of claims.
9. Limitation of Liability
To the maximum extent permitted by law, liability under this warranty is limited to repair or replacement only. The Company shall not be liable for indirect, incidental, or consequential damages, including personal injury or loss of use. Use of fitness equipment is entirely at the user’s own risk.
10. Warranty Support
For warranty-related assistance or guidance, customers may contact:
📧 Email: info.najimk@gmail.com
📧 Email: cs@1rm.ae
📞 Phone: +971 56 566 4886
🌐 Website: www.1rm.ae
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